Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at studionuvo725@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at studionuvo725@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studionuvo725@gmail.com.

📦 Return and Refund Policy

Physical Products  We accept returns within 30 daysof delivery. Items must be unused, in their original condition, and in original packaging. To initiate a return, contact us at [studionuvo725@gmail.com] with your order number.

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Digital Products Due to the nature of digital products, all sales are final and non-refundable once the product has been downloaded or accessed. If you experience a technical issue, please contact us and we'll do our best to resolve it.

Exchanges We only replace items if they are defective or damaged. Contact us at [studionuvo725@gmail.com] to arrange an exchange.

Right of Withdrawal (EU Customers) If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us at [your email address] with a clear statement of your decision to cancel. You may use the standard withdrawal form but it is not obligatory.

Returns Once we receive your returned item in its original condition, we will process your refund within 14 days. Return shipping costs are your responsibility unless the item is faulty or incorrect.

Cancellations Orders can be cancelled before they are dispatched. To request a cancellation, contact us immediately at [your email address] or [your phone number].

Refunds Refunds will be issued to your original payment method within 14 days of receiving the returned goods or proof of return shipment, whichever is earlier.

EU Customers – Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason (the "cooling-off period").

To exercise this right, notify us within 14 days of delivery at [your email address] with a clear statement of your decision to cancel. You may send an email or written notice — no specific form is required.

We will refund all payments received, including standard delivery costs, within 14 days of receiving your withdrawal notice — provided we have received the returned goods or proof of return shipment. Refunds are issued to your original payment method at no charge to you.

Return shipping costs are your responsibility unless the item is defective or incorrect.

Exceptions: The right of withdrawal does not apply to custom-made or personalized items, sealed goods that have been opened, or digital content that has been accessed.